All questions and concerns regarding billing, payment or customer service should be directed to Customer support. Please email to us at shopincn@gmail.com

Privacy

Shopincn.com will never share customer information with a third party. All order data is securely processed to complete the order and confidentiality is guaranteed. Shopincn does not have access to any customer payment information. All payment information is securely processed by our Payment Processor and they are prohibited in using your information in any other way but to only charge you for the order.

we ONLY process shipment upon receiving payment.

In case you already action payment,then please keep patience on our confirmation.Our payment is not instant type,it takes 24 hours to process.If you paid succesfully,then your card will be charged,and then we start to process shipment,you can expect to receive a tracking number within 48 hours;If you failed to pay,then you will not receive confirmation and your card will NOT be charged.

Payment Methods

- Money order: we use western union and Moneygram moneyorder,if you choose them as payment method,please contact us for details.

Shipping Cost

We offer free shipping worldwide.
All items are shipped via UPS,DHL,Fedex,TNT,EMS,Sodex,suject to our customers need.All orders are processed before being shipped. Processing time takes 1-2 business days. Once processing is done, items are shipped, it will take 2-3 days thereafter to get the shipped merchandise. In total, it will take 1 week to get your merchandise. Items are processed and shipped Monday-Friday excluding holidays.Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and Shopincn will not be responsible for returned orders due in part by customer negligence.

Order Tracking

Upon receipt of your payment, your order will begin processing the next business day.Customers are responsible in checking their order status. We will sned tracking number within 48 hours once order placed.

Returns

Should you receive the incorrect size, you may return the item within 15 days of receiving it. Please contact us within 5 days of receiving the item prior to any returns so we can provide the correct instructions on returning the item.

Should you receive an item with a defect or damage, you must contact us within 5 days and provide a digital picture of the item received.

Unacceptable reasons for an exchange: colors of the shoes are darker/lighter than pictured, shoes had minor color differences from the picture, shoes do not fit (due in part of error by the customer), I would rather have a different shoe.

Should you wish to return the item for any other reason, please contact us and we may look into it.

Make sure items not been used.

Refund

We surely accept refund.however,make sure shoes not been used.for a refund,please contact us.

Item and Availability

All items are subject to availability. In some instances, items may go out of stock right after an order has been placed. Special discounts and offers are available on a first come first serve basis due to limited available quantity. All the items are in US Men's Size, unless otherwise stated.in some cases,if customer order a half size shoes,and our half size shoes out of stock,we wil send a full size shoes, for example, if customer order a size 9.5 shoes, and we have no 9.5 shoes in stock,we will send a size 10 to customer. All shoes are in Brand New dead stock condition.Customers allow to change style/size after sent money,but not allow to change style/size once shippment is processed.